Using our 8 key indicators we’ll help you get a comprehensive understanding of every aspect of your hospitality or retail business. By looking at Behavioural Analytics, Potential Customer and Competitor Analysis, Efficiency Optimisation, Systems Consultation, Strategic Shift Management, Operations, Business Planning and Training; Lumin will lift sales, improve staff performance, increase customer satisfaction and maximise profit.
- Unnecessary distractions impact sales as staff are either too busy to serve, too exhausted to care, or too stressed to pay attention. We identify and remove any parts of the daily processes that disrupt your staff’s ability to focus on customers or cause hold-ups in your process.
- Slow or outdated Point of Sale systems can literally cost you sales. An up-to-date POS system will let you have faster transactions, higher order accuracy, in-depth analytics and less staff confusion. It can ensure pleasant customer experiences when placing orders and paying bills. We have knowledge of several POS systems, and make recommendations depending on your needs.
- Defining and documenting operations is vital to business. Staff performance suffers if procedures, policies or expectations are not clear. Making operational materials readily available to staff means they’ll have the tools to perform their best. We can provide detailed operations manuals for your business.
- Lumin looks at the behaviours of staff and customers from a psychological perspective. By evaluating how staff and customers interact, we can determine which aspects of the business are affecting your sales – and by how much.
- At Lumin, we don’t just assess your business performance internally; we also look at it externally. We look at how the street is performing with foot traffic, where people are coming from and more importantly where they are primarily going. From this we learn about where your customer base comes from, untapped markets and your major competitors. Once we have worked out who your major competitors are, we run a multi-faceted investigation into their similarities and differences and help you get the edge. We’ll discover your business’ potential peak performance and show you how to reach it.
- For smooth daily operation, information must be passed from one shift to the next so that all tasks can be completed. Lumin offers strategies for shift management, accompanied with tools to aid in structuring shifts – ensuring that nothing is left to chance. We also provide advanced techniques for staff roles to better maximise efficiency, teamwork and to deliver exceptional customer service.
- Staff training is one of the most important aspects of running a hospitality or retail service business. This is where Lumin shines. We understand the best (and the worst) ways to train staff based on psychological principles. Exceptional staff training means faster learning curves, high quality and consistent customer service and increased productivity. Lumin offers on-premises training for staff, managers and owners. All training comes complete with training templates, follow-up tools and training strategies.
Lumin consulting offers a customised, tailored solution to match your needs. We specialise in many aspects of owning and operating businesses in the retail and hospitality industry. No matter your requirement, Lumin will help you shine.
As every business is different, we aim to customise our services to fit your business and your goals. We’ll find and enhance your business’ strengths, as well as locating then providing solutions to weaknesses.
We have a unique story with each client.