The hospitality industry has traditionally been a workplace with high staff turnover. Being seasonal and involving shift work, hospitality jobs are popular with students and travellers. As far as hospitality staff training is concerned, the key, often, is to have a system in place that requires minimum training of transient staff. But that only puts more weight and responsibility on your permanent staff, and the need to train and retain them is even more important.
The hospitality industry in Australia is one of the leading employers in the country. This has created a wide array of training facilities and opportunities but has also resulted in qualifications being regulated by the government, with national and state level guidelines.
Why should you invest time and money in hospitality staff training?
Encouraging your staff to upgrade their skills means you will have better-qualified and better-informed staff.
- The direct result is better service to your customers.
- The indirect result is having staff who know that you value their skills and care about promoting their career, meaning you will have more chances of retaining them for the long run.
Training your staff involves time and money, and making the right choice can have significant outcomes on the success of your business. Insisting on hiring staff that are properly trained may mean that you will be looking harder and longer for the right person. But remember, your staff are your ambassadors. You need to have the best trained people so they will give your guests and customers the best service you can provide.
The hospitality industry, more than most workplaces, offers a range of diversification and career development choices for employees. Encourage your staff to take advantage of that. To stay up-to-date with their training, and upgrade their qualifications by taking courses during the off-peak season.
Opportunity to Gain Qualifications
Many sectors in the industry, the food & beverage in particular, offer short courses that give employees the opportunity to gain qualifications that will give them more flexibility in their job. Either higher qualification in their existing expertise, or diversifying into other related fields. It also means more flexibility to you, the employer, in rostering staff and filling in for absent workers. Many training schools offer night or online courses that can be combined with the work schedule. Even if it means a few hours of training at the expense of work, it will pay off in the long run to have staff that are well-qualified and know that you value their skills.
Another aspect of hospitality industry training that many employers find beneficial is an apprenticeship program. Even though you are dealing initially with untrained people, by working with an agency that provides recruitment, training and apprenticeship services, you can reap the benefits of the apprenticeship program, which follows national guidelines for both employers and trainees. The agency will carefully select the apprentice, help manage the training and paperwork and oversee the qualifications process. There are financial incentives, partial funding and flexible plans, including part time and temporary placements. Trainees that are serious and keen to progress in the industry tend to stay loyal to employers who gave them their first opportunity to start their career. You will stand a better chance of retaining good, well-trained staff.
Lumin Hospitality & Retail Consultancy
And lastly, an increasingly popular and cost-effective way of training and encouraging your staff to strive for higher performance is through Lumin Hospitality & Retail Consultancy. Team-building workshops and seminars are not only enjoyable, they aim to develop leadership and social skills, teamwork, and positive interaction between staff. They improve communications in the workplace and the overall motivation and performance of your staff. Your crew will emerge from these hospitality industry training seminars a more coherent and focused team, bringing fresh ideas back to the workplace and a positive outlook.