Lumin is a hospitality and retail service consultancy with a difference.
We provide insight into your business using our 8 key indicators. We find and enhance the strengths of your business as well as creating solutions for the weaknesses. We do this by applying researched psychological principles to both staff and customer behavior. At Lumin we want to help you reach your full potential and shine your brightest.
Shine Your Brightest
The Lumin hospitality consultant strategy uses 8 key indicators
We will help you get a comprehensive understanding of every aspect of your hospitality or retail business. By looking at Behavioural Analytics, Potential Customers and Competitors, Efficiency Optimisation, Systems Consultation, Strategic Shift Management, Operations, Business Planning and Training; Lumin will lift sales, improve staff performance, increase customer satisfaction and maximise profit.
Strategic Shift Management
Potential Customer and Competitor Analysis
Lumin consulting offers a customised, tailored solution to match your needs. We specialise in many aspects of owning and operating businesses in the retail and hospitality industry. No matter your requirement, Lumin will help you shine your brightest.
My café was empty and my sales were low. My staff kept telling me the street was dead, but the other cafés on the strip were full. Lumin investigated customer behaviour and calculated the number of customers walking past my café and my potential market share. They provided detailed analysis, profiled potential customers and provided a strategy to bring them in. With Lumin’s help sales grew about 25% within a few weeks.
Staff morale was low and my overall sales were suffering. Staff often turned up late and there seemed to be a lot of sick days and shift swapping. We were often understaffed during the important times and even my good staff were caring less and less. Staff turnover was high but I couldn’t seem to find good new workers either. Lumin provided us with several simple and easy-to-manage solutions; ensuring that staff were held accountable for their negative actions, and more importantly, rewarded for the good ones. Shifts became easier to manage, staff morale improved, everyone started working harder and staff turnover dropped significantly.
My sales were low and customers often wouldn’t come back. There were a lot of mistakes with orders and transactions were really slow. I know that my ticketing and transaction system was slow and outdated, but I couldn’t afford one of those new POS systems. Using unique calculation tools, Lumin showed me a customised solution that meant that my new POS system was easy to afford. It’s already paid for itself and even increased my overall profit on the year!